MySoleGame.com offers a 30 Day Satisfaction Guarantee. If, for any reason, you are not completely satisfied with your purchase, we will gladly accept your return for an exchange or refund within 30 days of your delivery date if the following conditions are met:
1. Returned items must be completely new in saleable condition.
BEFORE WEARING YOUR SHOES OUTSIDE, PLEASE TAKE A FEW MINUTES TO TRY THEM ON A CARPETED SURFACE. Trying your shoes on a carpeted surface will ensure that we can provide a refund or exchange in the event that you are not satisfied. We WILL NOT accept returns and/or exchanges if there is evidence that the shoes have been worn outdoors. Sneakerhead.com reserves the right to refuse any return and/or exchange that does not meet the conditions stated herein. 2. The original shoebox and accessories must be returned with the shoes in new and saleable condition.
PLEASE PACK THE SHOES, SHOEBOX, AND ANY ACCESSORIES INSIDE ANOTHER SHIPPING BOX. Returns without the original shoebox and accessories will not be accepted. Returns using the shoebox as a shipping box will not be accepted also. 3. Defective products will be accepted within 30 days of the delivery date for exchange only.
We will accept a defective products within 30 days. After 30 days,the damage will usually be considered normal wear and tear associated with athletic shoes. Return for Exchange
If you are returning for exchange, please concact us and to order your exchange item. Ordering your exchange item will better ensure availability. We will refund your purchase price once we receive your return. Return Shipping Charges: Customer will be responsible for the any charge to ship the item back to MySoleGame.com. If you believe an error was made in your order, please contact Customer Service.
Items returned for exchange: If the desired item is out of stock, the return will be treated as a return for refund,and we will notify you by email about your refund.
Worn items: Used or worn items will not be accepted without a defective item return authorization. Please concact us if you believe your item to be defective. All returns and exchanges must be new and completely unworn. Return For Refund
To return your products for a refund, please concact us for a return. Return Shipping Charges: Customer will be responsible for the any charge to ship the item back to MySoleGame.com. If you believe an error was made in your order, please contact Customer Service.
Items returned for refund: Items returned for refund that were sent with Free UPS or usps Ground shipping will be refunded less the shipping cost, approximately $6.
Worn items: Worn and used items will not be accepted without a defective item return authorization. Please concact us if you believe your item to be defective. Items received worn or damaged will not be eligible for refund.
Returns must include the shoebox and all accessories: The original box and all accessories must be included or a charge may apply. The shoes, shoebox, and accessories MUST be packaged within a shipping box in order to return. Taped shoeboxes will not be eligible for a refund.
Please allow 14 business days for us to receive and process your returned merchandise. Please allow as much as two billing cycles for the credit to appear on your credit card statement. We recommend using an insured parcel service such as UPS or UsPS for all returns. You may use the tracking number they provide to track the status of your return. |
